Is Principal Financial Group a good company to work for as a Client Services Manager?

Client Services Manager professionals working at Principal Financial Group have rated their employer with 3.8 out of 5 stars in 16 Glassdoor reviews. This is an average score with the overall rating of Principal Financial Group employees being 3.8 out of 5 stars. Search open Client Services Manager Jobs at Principal Financial Group now and start preparing for your job interview by browsing frequently asked Client Services Manager interview questions at Principal Financial Group .

Does Principal Financial Group pay Client Services Manager employees well?

Client Services Manager professionals rate their compensation and benefits at Principal Financial Group with 4.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 17.7% better than the company average rating for salary and benefits. Find out more about Client Services Manager salaries at Principal Financial Group.

How happy are Client Services Manager professionals working at Principal Financial Group?

95% of Client Services Manager employees at Principal Financial Group would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Client Services Manager professionals have also rated Principal Financial Group with a 4.8 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.9 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Principal Financial Group?

Software Engineer (162) , Analyst (103) , Financial Advisor (53) , Data Engineer (47) , Senior Software Engineer (45) , Retirement Specialist (44) , Software Developer (42) , Intern (38) , Business Analyst (31) , Process Specialist (28) , Software Engineer(Internship) (25) , Associate Consultant (24) , Financial Analyst (24) , Client Service Associate (23) , Senior Analyst (22)

What are the pros of working at Principal Financial Group according to real employee reviews?

"Great benefits and the company overall is working to have the employees to be more antonymous." ((in 247 reviews)); "Very fulfilling work with great people" ((in 147 reviews)); "good pay and bonuses ." ((in 93 reviews)); "Good work culture and processes" ((in 85 reviews)); "providing jobs and good salaries" ((in 66 reviews))

What are the cons of working at Principal Financial Group according to real employee reviews?

"Management is poor at highest and mid levels" ((in 107 reviews)); "Most managers have next to no idea what an employee is doing and rely very heavily on surveys given to each team." ((in 45 reviews)); "There is no training and you are literally thrown into the fire and nobody helps you." ((in 38 reviews)); "management has gotten weaker and weaker, while upper management has become more focused on moving the stock price." ((in 11 reviews)); "Senior management is not the brightest by any stretch of the imagination, and junior expressing any ambition to contribute beyond their role is immediatley squashed." ((in 11 reviews))

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Principal Financial Group

Principal Financial Group Client Services Manager reviews

3.8

95% would recommend to a friend

(16 total reviews)

Deanna Strable

100% approve of CEO

48% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.8

Work/Life balance

4.4

Senior management

4.3

Compensation and benefits

4.0

Career opportunities

Manager, Client Services employees have rated Principal Financial Group with 3.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Manager, Client Services professionals have a good working experience there. Principal Financial Group is rated in line with the average (within 1 standard deviation) by Manager, Client Services professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

16 reviews

3.0

Mar 19, 2026

Okay

Client service manager

Recommend

CEO approval

Business Outlook

Pros

Flexible workplace environment. Employer funded pension.

Cons

Pay. If you are at or above your midpoint, you wont get an annual raise until you get a promotion.

Principal Financial Group Response

3mo

We appreciate you sharing your feedback. As a leader in retirement solutions and employee benefits, we strive to provide our employees with a competitive benefits package. Our global pay philosophy is guided by market-driven principles. and we leverage third-party market data to ensure our base salary and incentives remain appropriately competitive.

4.0

Nov 30, 2025

It's Fine - You Could Do Way Worse

Client service manager

Recommend

CEO approval

Business Outlook

Pros

Strong work-life balance Great in office support Hybrid Work environments Good mentorship and development opportunities Fantastic health and retirement benefits

Cons

Multiple outdated work systems Increasing workloads with now room to hire more for relief Pushing for AI with no clear understanding of how it will make work more efficient

Principal Financial Group Response

7mo

Thank you for taking the time to share your experience. We’re pleased to hear you appreciate our work culture, learning opportunities, and benefit offerings. Your feedback on work systems, workloads, and AI is an important part of our growth as an employer.

5.0

Sep 14, 2025

Great company

Client service manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Management really cares for their employees. Big focus on career development and progression.

Cons

Working with processing teams overseas can be challenging. Procedures also change and are not always communicated clearly across departments.

Principal Financial Group Response

10mo

We appreciate you taking the time to share your experience. Your feedback is an important part of our growth as an employer.

Viewing 1 - 3 of 16 Reviews

Jobs at Principal Financial Group

ESOP - Client Service Associate

Securities Ops Spec II

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Principal Financial Group reviews FAQs

Principal Financial Group reviews Principal Financial Group Manager, Client Services reviews

Principal Financial Group

Principal Financial Group Client Services Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay

It's Fine - You Could Do Way Worse

Great company

Jobs at Principal Financial Group

Principal Financial Group reviews FAQs

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