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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service Representative CSR reviews

      3.4

      60% would recommend to a friend

      (108 total reviews)
      avatar

      Tricia Griffith

      83% approve of CEO

      72% positive business outlook

      Ratings by category

      3.9

      Culture & values

      3.8

      Diversity & inclusion

      3.6

      Senior management

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.4

      Work/Life balance

      Customer Service Representative CSR employees have rated Progressive Insurance with 3.4 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      108 reviews
      4.0
      Aug 13, 2021

      Great pay but stressful

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is high, extensive training, nice trainers

      Cons

      Very stressful job, if you dont mind angry customers majority of the time then this job is for you

      4.0
      Aug 2, 2021

      Amazing company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Non discriminative, great gainshare. They are very inclusive of any race, religion, sexuality, gender preference, etc. They hold events for every culture, it is almost like high school clubs.

      Cons

      They are not very understanding when it comes to family issues, especially during covid and having to work from home. Multiple people I've talked to have been fired for having their child at home with them while working.

      Viewing 97 - 99 of 108 Reviews
      Related searches: Progressive Insurance Customer Service Representative CSR jobs | Progressive Insurance Customer Service Representative CSR salaries | Progressive Insurance benefits | Progressive Insurance Customer Service Representative CSR interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service Representative CSR reviews

      Glassdoor has 9,310 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.