Is Progressive Insurance a good company to work for as a Senior Customer Service?

Senior Customer Service professionals working at Progressive Insurance have rated their employer with 4.4 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Senior Customer Service Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Senior Customer Service interview questions at Progressive Insurance .

Does Progressive Insurance pay Senior Customer Service employees well?

Senior Customer Service professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 22 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1450) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance Senior Customer Service reviews

4.4

99% would recommend to a friend

(22 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

4.4

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

3.7

Career opportunities

Customer Service Senior employees have rated Progressive Insurance with 4.4 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Senior professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Senior professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Feb 26, 2024

Working in a Team

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, PTO, and team work

Cons

high ups pick and choose who they want to help.

5.0

Aug 29, 2023

Flexible

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Being able to work remote is the best part of this job. Progressive also offers so many different options with your schedule. For example I have my set schedule but if you have PTO available you can put a request in the same day to get off as long as the hours are available. They also have temporary schedules where you can work a different schedule for one specific week. They are very flexible and accommodating if you need to take time off or switch your schedule around.

Cons

Mental fatigue from talking all day long

5.0

May 23, 2023

Great place to work

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of places to go

Cons

I have nothing bad to say

Viewing 1 - 3 of 22 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

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Progressive Insurance

Progressive Insurance Senior Customer Service reviews

Ratings by category

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Working in a Team

Flexible

Great place to work

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