Is Progressive Insurance a good company to work for as a Senior Customer Service?

Senior Customer Service professionals working at Progressive Insurance have rated their employer with 4.4 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Senior Customer Service Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Senior Customer Service interview questions at Progressive Insurance .

Does Progressive Insurance pay Senior Customer Service employees well?

Senior Customer Service professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 22 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1450) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance Senior Customer Service reviews

4.4

99% would recommend to a friend

(22 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

4.4

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

3.7

Career opportunities

Customer Service Senior employees have rated Progressive Insurance with 4.4 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Senior professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Senior professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

May 17, 2015

Good Leadership

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Management really makes efforts to make working in a call center fun Had Wii's in breakrooms, on site Doctors and Nurses for your self and family, gym on site

Cons

Hourly rate could be a bit better.

5.0

Jun 5, 2014

This is the BEST Company I have ever worked for!

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

Cons

Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

3.0

May 21, 2014

Disappointing

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonus at the end of the year Easy to get a day off if you plan ahead of time

Cons

No longer have flexible schedules Depending on the manager your stress level could be unbearable No one is on the same page Pushes sales, even if its not what you signed up for

Viewing 10 - 12 of 22 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

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Progressive Insurance

Progressive Insurance Senior Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Leadership

This is the BEST Company I have ever worked for!

Disappointing

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