Is Progressive Insurance a good company to work for as a Resolution Consultant?

Resolution Consultant professionals working at Progressive Insurance have rated their employer with 4.3 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Resolution Consultant Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Resolution Consultant interview questions at Progressive Insurance .

Does Progressive Insurance pay Resolution Consultant employees well?

Resolution Consultant professionals rate their compensation and benefits at Progressive Insurance with 4.4 out of 5 stars based on 19 anonymously submitted employee reviews. This is 12% better than the company average rating for salary and benefits. Find out more about Resolution Consultant salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 948 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 811 reviews)); "Great culture and very family oriented" ((in 426 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 375 reviews)); "The training is great and you will feel very prepared." ((in 286 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 158 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 109 reviews))

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Progressive Insurance

Progressive Insurance Resolution Consultant reviews

4.3

99% would recommend to a friend

(19 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

4.9

Career opportunities

4.5

Senior management

4.4

Compensation and benefits

Resolution Consultant employees have rated Progressive Insurance with 4.3 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Resolution Consultant professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Resolution Consultant professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

4.0

Apr 19, 2024

Great experience

Senior resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Quality Training Low stress Excellent schedule Work from home

Cons

Lap tops are needed instead of bulky desk tops Benefits are lacking (health insurance) Pay is mediocre

1.0

Mar 3, 2024

Toxic inexperienced management

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Learn great customer service skills Learn to deal with inexperienced supervisors Gainshare bonus yearly (If yearly profits meet criteria)

Cons

Hopelessly understaffed and overworked Zero support or job knowledge from supervisors (1 out of 10 has basic management skills needed for role) Upper management completely disconnected Each adjuster has the workload of 3 Company is run much like a cult Non existent work life balance Life sucking followed by extreme depression

5.0

Oct 30, 2023

Progressive

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Love the environment and working from home!

Cons

I honestly have no complaints they are an excellent company to work for!

Viewing 4 - 6 of 19 Reviews

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Progressive Insurance Resolution Consultant reviews

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Great experience

Toxic inexperienced management

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