Progressive Insurance Claims Adjuster/Generalist reviews

The entry level claims position is essentially a dumpall for nearly every aspect of a claim that the other workers involved with don't want to deal with. Far to often other employees don't want to handle a problem or deal with one and someone is given the "sorry you gotta deal with the file owner" answer by someone to have a angry call sent your way, regardless of the fact it is the lowest ranked position with the least amount of authority and will often have your decision overturned without any back up from leadership. Workload is entirely unrealistic with the way your "inventory" and claims assignment are done. Your credit for claims work and with which this is differentiated between claims is entirely inaccurate. Let alone the way you are credited for your daily assignments. far to often you are given a claim opened wildly inaccurate and it is solely your responsibility to track a supervisor down who is often unavailable or moving glacially slow to manually assign you the credit so you don't get steamrolled through out the day for your additional daily assignments, even though you just opened your entire daily assignment but you couldn't locate someone quick enough before you ended up with a double or triple daily workload. Oh want to be credited the next day? gotta make sure to track down that same person who couldn't do it the day before to credit you now.....and the cycle continues. Not to mention there is far to much off the books discussions/direction from supervisors where they will refuse to put something in writing whether through emails or claim notes where they are knowingly instructing you to take action on a claim that is unethical at best all for the sake of meeting their metrics to look good. There is not enough consistent alignment between the many different organizations your state can have in terms of how their area handles something, yet you need to take claims from all these organizations territories whether you are based there or not. Far to often you hear a role in an organization doesn't perform certain responsibilities of a claim, even though it is written within their job responsibilities and expectations. The entire mentality of this position is to essentially hustle for 10 hours a day for 6 months with the promise if you just sell your soul and engage in some highly ethically questionable behavior, you to can be paid more in a higher position and then inflict this same torment on your former role. You will often have more than an 8 hour day, heavens forbid you want to leave early on the rare occasion you aren't swamped and able to have everything done

Heavy work load w/ unrealistic expectations. Claims volume very high w/ no down time. Goals and expectations don't coincide with the volume. Claims Generalist is the worst job you can have at the company and everyone will tell you that when you get there and tell you to do what you can to get out of that roll as quick as possible. Lack of initial training on processes. It was mostly trail and error, doing something then being told you were doing it wrong. Duplicative and long processes that make the getting the job done more time consuming that also contributes to why heavy workload is unmanageable. Pay is decent but still lower than industry especially for the workload and the amount of work that you are required to do in this position.