Progressive Insurance Claims Adjuster/Generalist reviews

Overworked A ton of stress Not paid for overtime, but you must get the work done no matter how long it takes. Management is unrealistic with everything they ask of you. Micromanaged Favoritism Management is out for themselves. No open door policy. If you bring an issue up its looked at as complaining. No work to home life balance. You're forced to bend over backwards to please the customer even if that means finding fault on the other party involved in the accident although the insured is 100% at fault. I understand we're here to serve the insured but wrong is wrong and right is right. I found that to be very unmoral.

Workload for an adjuster is insane. Within the first month out of training, all 4 of the new adjusters (myself included) were so far under water and not seeing any hope of breaking through to the surface. My office manager was also overloaded with his own tasks and responsibilities that we were not properly supported as new adjusters, and basically set up to fail. We were given 1 mentor for all 4 of us new adjusters, and frankly I don't think she wanted anything to do with being a mentor. I eventually suffered a mental breakdown, and while the managers were nice enough to give me some time off, I knew that I'd be going back to the same mess that I walked away from. It led me to seek other employment opportunities.