Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(630 total reviews)
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Tricia Griffith

90% approve of CEO

78% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 630 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

630 reviews
4.0
Aug 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Great flexible work arrangements, ie working from home, full or part time. Very nice gain share program, if the company does well, you will get a better year end bonus. Company higher ups are accessible. Great training!

Cons

Aggressive work goals, customer service reps will be pushed to produce as much as possible/take as many calls as possible. Very difficult to move up from call center/processing roles.

Viewing 493 - 495 of 630 Reviews

Glassdoor has 9,307 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.