Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 630 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 630 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 909 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 809 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 474 reviews)); "Great culture and very family oriented" ((in 433 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 371 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 138 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 130 reviews)); "Stress and heavy workload can be difficult." ((in 108 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(630 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (630 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 630 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

630 reviews

2.0

Jun 29, 2018

Progressive focus is really on sellng Homeowners or Renters Insurance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, Gainshare, Virtual, Work from Home

Cons

They force you to try to make customers buy Homeowners or Renters Insurance and if you don't meet matrix quota for that you get penalized possibly fired. They say it soft sell just educating customers however you get penalized if customers don't take the offer. That's not right.. This is auto insurance. Seems as if forcing Homeowners or Renters insurance on customer is top priority and providing good customer service without offering these services is next to last.

3.0

Jun 19, 2018

Csr

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, hours, pto nice office.

Cons

High volume call center. Low class supervisors.

1.0

Jun 14, 2018

Would’ve been 5 star, but....

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent. They offer some pretty cool schedule flexibility options. The training is paid and actually useful. You will meet some really cool people working the

Cons

Unsafe work environment. The open door and non-retaliation policies are pure fiction. Every single person I met there was very kind until we got a new supervisor. He was very abusive and multiple people quit or demanded transfers. I was subject to near constant bullying by this individual and whenI went to HR, the kindness from the rest of the management staff ceased. They began refusing to pay me for hours worked, would hold team meetings without informing me, even got caught outright falsifying details about my calls.....TWICE! If you’re physically or otherwise threatened by a superior, only report it if you are fine with being harassed by the rest of the management staff. Also, it smelled bad and there are wasps swarming every outside corridor.

Viewing 496 - 498 of 630 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Admin Support Specialist

Claims Administrative Support Specialist