Progressive Insurance Customer Service (CSR) reviews

-You are trained one way for weeks and then once you hit the floor its completely different. -They say it's easy to advance but you have to meet a lot of criteria and often times small documented discussions about attendance or performance can keep you from being considered for other positions. -They promote not having call handle time but there are MANY metrics you have to consistently meet and some are not even mentioned until months on the floor. -Most of the customers suck and are very confrontational with you -Assist/senior reps have no idea what they are doing and often get you in trouble for giving you terrible advice. -If you are new (6 months and under) all of the calls will be routed to you. Tenure people around you will get to sit around waiting for a call 7-10 mins while you get back to back calls. -PTO is slow to accumulate; no option for no-pay days if you have PTO.

They knowingly and willingly foster an unsafe work environment. If you attempt to utilize the “open-door” policy, you will be subjected to never ending harassment and bullying, and there’s literally nothing you can do to stop it. No one is going to help you. The very first time I met my new supervisor, he told the entire team that he didn’t like any of us nor was he interested in being friendly with any of us. When he came on, 2 people quit and 3 went to HR about his abusive behaviors and got transferred. Then he set his sights on me, literally the only person who liked him. I was threatened physically and professionally. This is not an exaggeration. He was also caught outright falsifying details of my calls and shrugged it off as his own “human error.” He said the threats were jokes, even though they clearly weren’t. Going to HR was a HUGE mistake on my part. In addition, the parking situation is HORRIBLE and the lot has 97 speed bumps. Despite constant patrols by security, the parking lot is rife with drug use and sex acts. Multiple times per day the entire campus smells like rotting garbage when they empty he trash in the dumpster, and bees and hornets chase you around at any open-air corridor.