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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      74% would recommend to a friend

      (9,026 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,026 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      9K reviews
      3.0
      Oct 15, 2015

      Claims Customer Service

      Claims customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are nice, friendly, and laid back. They try to do things to keep motivation up.

      Cons

      Customers are AWFUL! A lot of procedures mean your hands are tied when trying to help a customer. Which means the customers are nothing but ugly to you when you can't help them.

      4.0
      Jun 24, 2015

      Learned a lot from the experience and appreciated all of the in-depth training. The coaches are amazing!

      Blended representative, customer service & direct sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Progressive is committed to developing their people, providing in-depth training and coaching. I met some of the best people while working here! They offer up to 6% match for 401K and give back to their employees via profit sharing based on meeting profit goals. Top performers can receive monthly performance bonuses. They offer ergonomic workspaces, onsite health care, fitness center, & cafeteria.

      Cons

      An employee used to be able to move between departments much easier. Now, it's nearly impossible to get out of the call center. The call center employees receive the lowest percentage of profit sharing and they are the ones directly interacting with customers & contributing to the bottom line via new sales and retention. Depending on call volume, reps can leave early; usually resulting in longer hold times for customers, causing the remaining reps to deal with aggravated customers.

      Viewing 580 - 582 of 9,026 Reviews
      Related searches: Progressive Insurance jobs | Progressive Insurance salaries | Progressive Insurance benefits | Progressive Insurance interviews | Progressive Insurance conversations
      ReviewsProgressive Insurance reviews

      Glassdoor has 9,296 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.