Progressive Insurance reviews

* Streamline business processes - There are many processes within claims that can hold back an entire file. Get rid of some of the manual work within these larger groups (Total Loss, Injuries). * Available Inbound Calls - I'm all for helping out my teammates, but there are some who take advantage of the work and do not follow up with their customers. Adjusters who are already knee-deep in claims shouldn't be on the receiving end of customer-service disputes caused by other colleagues. Have their managers answer these calls, or implement a performance improvement plan for those who just sit on their claims. This brings me to my next point. * Bring Back the Total Loss Team: This kind of sealed the deal in my departure. Back in 2021, there were different departments and moving pieces all working together to achieve the same goal. The big incentive in me moving up is so that I could be trusted with higher pay, more MANAGEABLE DETAILED work, but less TEDIOUS work. CGA (General Claims) is tedious. CGI (Injury) is detailed but manageable. It became way more tedious and time-consuming once CGIs had to handle their own TLs. I left after probably 2 months of this change. Adjusters who are built for efficiency will not do well having to handle every portion of every detail within every claim--it's a lot.

Can seem as though help isn’t always available