Pros
Pay was decent, benefits, culture, work from home, flexible scheduling, shift bids, green alerts, internal promotion, gainshare
Cons
The work is mentally exhausting. Calls are back to back, they added a 15 second space between each call to "help" with employee burnout during peak season, but it's not enough. Quotes can take any where from 10-60+ minutes. The days are long. There is no work life balance in my opinion. There are many options to try to make your schedule work with your life, I will admit that. But most shifts are all day, for example: 10am-7pm, 10am-9pm, 9am-6pm. Lunch duration is an hour, but you can opt for a 30 minute lunch to get off 30 minutes early. If working a standard schedule, you get two paid 15 minute breaks and an hour lunch each day. Overall, the culture was good, but I don't recommend due to damage to your mental health. If you like call center work and would like to work from home, then I would certainly recommend Progressive. If you can stick it out, only 1 year is required on the phones, then you can move to a different position. But, do keep in mind, just about every sales consultant or customer service rep is trying to get off of the phones, so it's not a quick move off of the phones at 1 year. I do believe false hopes and expectations are given from day 1 about advancement. Progressive does like to promote from within, but it is very competitive. There is a gainshare bonus each year, the company's performance determines how much the payout will be. It's split into two payments, first payout is right before Christmas, second payout a little after Christmas. Not every consultant in trained to sell multiple products, but I was trained in: Auto, personal lines, and two different renter's products. I didn't appreciate having so many credentials, yet getting paid only 40 cents more than someone coming in with no insurance knowledge whatsoever. The turnover rate is also very high.