Progressive Insurance reviews

3.9

74% would recommend to a friend

(9,039 total reviews)
avatar

Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,039 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
4.0
Dec 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Tuition reimbursement, PTO, Access to training classes, CEO is taking company in right direction. Gain share program is nice.

Cons

A lack of technical expertise with individuals. Dead wood and unmotivated employees. Due to bureaucracy of the company often times projects take much longer than they should. Also often times employees that want to work and make a difference for the company cannot do you millions of policies that prevent the person from doing their job efficiently. Not enough automation is being used or is this being pushed by management. Getting promoted can take a while even when an employee is well qualified. Also there tend to be several people who abuse the PTO policy and are not disciplined for this. Excessive absences translate into low productivity.

3.0
Jul 17, 2019

Unrealistic Expectations

Recommend
CEO approval
Business Outlook

Pros

Average health benefits, good work environment.

Cons

Reps are expected to process claims within a few days. Much of the processes (repair shops, estimators) are out of the control of the claims adjuster.

2.0
Jun 17, 2019

Customer service is sales

Recommend
CEO approval
Business Outlook

Pros

Pay was decent. Benefits were good. Culture appeared strong. Some customers were happy and appreciative.

Cons

The customer service role was really more of a sales role. There were a lot of metrics tracked, as with any call center, but the sales conversion numbers were by far the most important to Progressive. A high percentage of customers called due to premium increases and there were limitations to what could be done in those situations, except spin and redirect.

Viewing 730 - 732 of 9,039 Reviews

Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.