Pros
Good leadership, very open culture. Many different high-level initiatives, transitions and marketing strategies are shared all the way down to the front lines. Management seems to be truly interested in the success of the employees. Very good opportunity for growth and promotion if your are willing to move for your career.
Cons
Workload continues to be a challenge in most of the customer facing positions. Volume of claims assignments requires high levels of multitasking skill and efficiency. Sometimes this results in employees simply not having enough time to able to give every customer the best customer service. Management is very aware of this, and it is not a new issue, and despite a certain level of turnover directly related to this, no changes are anticipated.