Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 631 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 631 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 921 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 812 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 478 reviews)); "Great culture and very family oriented" ((in 426 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 392 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 348 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 140 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 130 reviews)); "Stress and heavy workload can be difficult." ((in 118 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(631 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (631 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

631 reviews

2.0

Apr 18, 2023

salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for customer service agent

Cons

Very small raises under a $1..00

3.0

Apr 14, 2023

Do not go there

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nothing that I can think of tbh

Cons

This is a company that people know...

4.0

Apr 14, 2023

Loved the Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, pay was appropriate for the amount of work, supervisors were nice, parental leave and benefits were EXTREMELY good. Great PTO system. Don't have issues with minimal kid noises in the background unless it effects a customer (worked from home with 2 kids)

Cons

Calls are back to back with barely any breaks, you have to bid for schedules which is not ideal for someone who truly needs a specific schedule, has kids, etc, and the quotas kept getting higher and higher with no incentive (other than to not be fired) - if you don't hit the quotas they place then its very hard to promote or move into other departments.

Viewing 193 - 195 of 631 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist