Pros
Free snacks and drinks n/a
Cons
I worked for progressive leasing for 3 and a half years in their Glendale office. At first I loved working their because of the family atmosphere and the way they treated their employees but over the time I was there it slowly became a place i never thought it would. Management there only seems to care about themselves and how they will benefit in their situation and not really care about the employees that were under them. I have never worked in a call center before where there was no one on ones no couchings and no real assistance to accomplish the goals you had for personal growth. They have a great business model but when it comes to their operations model they suck. From qa format all the way down to the person they have running their customer service department. I was let go for getting a 2.2 on my needs for not mentioning self service on a call. Even though the following month I got nothing but 3:3's on my qa's showing steady improvement. It just let's me know that as a company they really dont care about their employees regardless of the improvements they make to become a stronger employee for them. I would never recommend this company to anyone a place to work or even to get a lease with.
