Is Progressive Leasing a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Leasing have rated their employer with 3.1 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Leasing employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Leasing now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Leasing .

Does Progressive Leasing pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Leasing with 3.0 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Leasing.

What are the top reviewed jobs at Progressive Leasing?

Customer Service Representative (66) , Merchant Support (24) , Territory Sales Representative (23) , Collections Specialist (20) , Manager (13) , Software Engineer (13) , Supervisor (13) , Area Sales Representative (10) , Customer Service (10) , Senior Software Engineer (10) , CPA (9) , Product Manager (9) , Customer Payment Assistant (7) , Project Manager (7) , Sales Representative (7)

What are the pros of working at Progressive Leasing according to real employee reviews?

"Great culture and the people are a blast to work with." ((in 87 reviews)); "Great benefits and growing exponentially." ((in 75 reviews)); "Great people and they take care of our customers." ((in 53 reviews)); "The pay is great and they offer a shift differential if you are on the evening shift." ((in 35 reviews)); "Leadership is great" ((in 27 reviews))

What are the cons of working at Progressive Leasing according to real employee reviews?

"Management is awful" ((in 30 reviews)); "Constant change in structure, had more than 5 managers in the timeframe of a year." ((in 12 reviews)); "Layoffs every 6 months." ((in 11 reviews)); "They would say they would talk to management, and deliberately never follow up, or respond to my questions about it, intentionally working to prevent me from ever receiving an earned bonus." ((in 9 reviews)); "Angry callers, difficult merchants, Some favoritism" ((in 8 reviews))

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Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

3.1

89% would recommend to a friend

(76 total reviews)

Steve Michaels

88% approve of CEO

96% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service (CSR) employees have rated Progressive Leasing with 3.1 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Leasing is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

76 reviews

1.0

Oct 7, 2022

Terrible

Account manager

Recommend

CEO approval

Business Outlook

Pros

Has good amount of cash on hand

Cons

No real movement even though top performer and applying to higher roles following their suggested “career path”

4.0

Aug 5, 2022

I enjoyed it very much. I was looking to retire from there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent upper management. Plenty of opportunities to move up to.

Cons

They have made risks, for the good of the company. That have caused furloughs or layoffs.

3.0

Jun 29, 2022

Decent company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The on sight amenities were really nice and the management was kind.

Cons

The pay did not match the cost of living and was the main reason I left.

Viewing 13 - 15 of 76 Reviews

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Jobs at Progressive Leasing

Customer Service Representative, AZ (8/17 Start)

Customer Service Representative, UT (8/17 Start)

Customer Service Representative, El Paso (8/17 Start)

Bilingual Team Lead, Customer Service (AZ)

Bilingual Team Lead, Customer Service (UT)

Progressive Leasing reviews FAQs

Progressive Leasing reviews Progressive Leasing Customer Service (CSR) reviews

Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Terrible

I enjoyed it very much. I was looking to retire from there

Decent company

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