Is Progressive Leasing a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Leasing have rated their employer with 3.1 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Leasing employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Leasing now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Leasing .

Does Progressive Leasing pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Leasing with 3.0 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Leasing.

What are the top reviewed jobs at Progressive Leasing?

Customer Service Representative (66) , Merchant Support (24) , Territory Sales Representative (23) , Collections Specialist (20) , Manager (13) , Software Engineer (13) , Supervisor (13) , Area Sales Representative (10) , Customer Service (10) , Senior Software Engineer (10) , CPA (9) , Product Manager (9) , Customer Payment Assistant (7) , Project Manager (7) , Sales Representative (7)

What are the pros of working at Progressive Leasing according to real employee reviews?

"The culture is great and they really care about the individual." ((in 93 reviews)); "Great benefits and growing exponentially." ((in 67 reviews)); "Great people and they take care of our customers." ((in 55 reviews)); "The pay is great and they offer a shift differential if you are on the evening shift." ((in 39 reviews)); "Flexible hours, work from home" ((in 27 reviews))

What are the cons of working at Progressive Leasing according to real employee reviews?

"Management is awful" ((in 31 reviews)); "There were layoffs due to Covid 2 years ago which was sad, but it made sense." ((in 12 reviews)); "Constant change in structure, had more than 5 managers in the timeframe of a year." ((in 12 reviews)); "hard to get time off and can be a struggle" ((in 7 reviews)); "Upper Management did not allow for growth in title or compensation." ((in 5 reviews))

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Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

3.1

89% would recommend to a friend

(76 total reviews)

Steve Michaels

88% approve of CEO

96% positive business outlook

Ratings by category

3.9

Career opportunities

3.8

Culture & values

3.4

Senior management

3.0

Diversity & inclusion

3.0

Compensation and benefits

2.7

Work/Life balance

Customer Service (CSR) employees have rated Progressive Leasing with 3.1 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Leasing is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

2.0

Jun 28, 2022

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay was above most other companies for same position.

Cons

QA was a joke. Very micromanaged.

3.0

Jun 14, 2022

Rep/mentor

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Allow you to spend family time, benefits for my family

Cons

No communication from upper management, no raises, no job security, favoritism, outsourcing company, dont value employees

4.0

May 11, 2022

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home monthly bobus

Cons

Phone center, desk job, customers can be mean

Viewing 16 - 18 of 76 Reviews

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Jobs at Progressive Leasing

Customer Service Representative, AZ (8/17 Start)

Customer Service Representative, UT (8/17 Start)

Customer Service Representative, El Paso (8/17 Start)

Bilingual Team Lead, Customer Service (AZ)

Bilingual Team Lead, Customer Service (UT)

Progressive Leasing reviews FAQs

Progressive Leasing reviews Progressive Leasing Customer Service (CSR) reviews

Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review

Rep/mentor

Great place to work

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