High leadership turnover, especially among executives who don’t truly understand the core business: HR and payroll. No, this isn’t about profitability, they get that. What they lack is awareness of what it actually takes to do the work on the ground, and how many people it takes to do it sustainably. Leadership seems fine with overworking staff (especially from the fragilest departments) until burnout or resignation, assuming the work will just “get done.” The only reason it does get done is because the great employees hold the line until they can’t anymore. But when you care about your people, you provide relief before burnout happens, that is something this company never does. Instead, they wait until it’s too late, then scramble to replace those great employees/work ethics who/which can’t easily be replicated.
Constant shifts in company goals without thoughtful consideration for how these changes impact daily operations
Leadership frequently launches new initiatives and expects frontline employees to provide feedback and come up with improvement ideas - these are all huge strategic tasks that fall far outside of appropriate scope and pay grade
When concerns are raised, they fall back on the mantra that “we’re all responsible for ProService,” which only adds to the toxicity. This pattern of unclear direction, overburdening staff, and refusing to recognize it is exhausting and unproductive. I think they need to understand that it's a two way street. It feels like the org needs business therapy
No more downtown office option so commuting to Hawaii Kai is a burden for many that leadership seems out of touch with. They do not understand locals' realities.
Company culture shifted from valuing people to treating them like numbers
Recognition (ProStars) is inconsistent, previously there were trophies or physical certificates, nowadays it's unclear what is being given out and can be inconsistent to previous months. Recognition/Promotion is usually delayed until someone is visibly burnt out or thinking of leaving, rather than given when it’s truly earned and needed
The company has lost its local identity. It now operates like a mainland company with no human-centered leadership. Just look at their ads online - it is the SAME kind of promo/branding that other PEO/HR companies are doing (e.g. free airpods?!). There is no real creativity and distinctive identity.
If you're looking for a typical 9-5 payroll or operations job, this isn’t it. You’ll be expected to wear many hats under the guise of “growth” without realistic compensation or support. It’s a toxic hustle culture disguised as opportunity
