1. The company is all about budget and saving money and that's all the ceo ever talked to us about.
2. The tools and systems are so outdated here its almost impossible to get things done. technical issues every day , cant log in.
3. Agents are very underpaid compared to other jobs in Arizona and this job is difficult due to having to always stick up for the company when customers are mad
4. Customers think its a scam because our marketing team send scam like material and wont change it. I gave this feedback to so many people including some of the top company leaders when they did roundtables
5. When we were hired they told us it was a great story because we were bringing workers back from vendors in house and then the ceo and his leader tell us that they dont have faith in us so they are hiring at the vendor again, Maybe if we had the right tools and training we could be great at our jobs.
6. Training is all over the place and doesnt even prepare you for most of the issues