Public Storage reviews

3.0

42% would recommend to a friend

(2,163 total reviews)

Tom Boyle

62% approve of CEO

50% positive business outlook

Public Storage has an employee rating of 3.0 out of 5 stars, based on 2,163 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Public Storage employee rating is 20% below average for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Jul 15, 2015
Recommend
CEO approval
Business Outlook

Pros

As a District Manager you will have very few things you will enjoy about working for Public Storage. Since there is a 20 word minimum here I'll just add the items that I dreaded the least. My DM peers. The comical relief on how unethical and unprofessional an organization can be - from the top down. That is basically it. No part of working here is enjoyable.

Cons

RUN FROM THIS JOB unless you have no other prospects. You will not have any work life balance. They sell you on banker hours in the interview process, but once hired a 70 hour minimum is required which include nights and ALL weekends. There is consistent change on what the DMs have to focus on which boil down to who can steal from the customers most to achieve an unrealistic goal. You will become a direct customer service agent who handles all customer service calls which normally would be fielded to a corporate office number. As the DM you may have a customer call the customer service number at 3am because they are locked behind a property gate. As a DM you will be expected to go at 3am and let them out! Regardless if it jeopardizes your safety or not. I read across the reviews on here before accepting a position with public storage thinking it can't be that bad. WELL IT IS!!!! RUN!!!! This is the most unethical company I've ever worked for who only cares about their profits not their customers nor their employees.

1.0
Dec 17, 2014

Anywhere But Here!

Recommend
CEO approval
Business Outlook

Pros

-Pay at 75K -Guaranteed bonus if you dont get fired first.

Cons

-You're NOT really a DM...every decision has to be approved by your boss. -Your employees (relief & property managers) have no company growth so if you are taking the job because you are interested in developing a dynamic team...RUN. -Benefits cost way more than average $175-$320 with co-pays and $2500 deductibles per person ...for "A Million" company, they should be able to provide atleast a 50-50 plan instead of 20-80(employee) -MICRO-MANAGEMENT kills -Saturday/Sunday off does not exist. -On call 24-7 and we're not saving lives....Work-life balance is a joke. -No culture, no recognition, no team building, no community engagement, no holiday parties and THANK YOU is foreign to much of upper management. -Turn over is way too high...been here 6 months and saw 4 people go...3 quit! Bottom line PS sucks!

1.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

There are no pros. There is nothing positive to say. Read all reviews. This is a company that had the HR Directors call new District Managers to ask them to write positive reviews on Glass Door because the reviews they had were horrible.

Cons

Honestly...there are no pros to working here. There is no home/work balance. It's all work. They expect their district managers to work 24/7, and have even made statements that this job "is not 8 to 6 anymore...you must do work before 8 and after 6". You really do have to work long days--the expectation is high and so is the workload. Unfortunately the pay is not. There is a base commute that they take out of your mileage so this leaves you driving all over and receiving pennies for your travel. The expectations on the property managers are great, but their pay borders on the poverty level. Public Storage is very well run and is extremely profitable, but this comes at the cost of the employees. There is little to no recognition. The CEO stated at an annual conference that the company is "puking cash". What a fantastic statement to make in front of managers brought to the meeting making minimum wage or slightly above. One property manager commented to us that if the company is puking cash how come none of the lights work outside on her property and nothing ever gets repaired. They promote heavily from the DM level and above, but you need to be a favorite of the Regional VP--you don't necessarily have to be the smartest, or best at your job, but you sure need to be liked by the Regional. They have hired many new district managers all over the country and this is really the direction they are moving in. New blood--in with the new and out with the old. If you are great at driving results by beating your team down this is the job for you! Just keep asking them to get you those results by giving them nothing in return. Think twice before you accept the position. They will sell you on the company and how they run the business, but once you're in you will regret your choice. I work in an area where most of the DMs are overwhelmed and very unhappy. Health benefits are horrible--of course because they just don't care.

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Public Storage Response
11y
Thank you for sharing your review. Public Storage’s financial strength and fiscal policies have enabled it to sail through global economic crisis with minimum impact on its business and employees. Job stability due to corporate financial stability is a benefit very few companies can offer. We do need to shed light on your statement, “in with the new and out with the old”. We take pride in the multitude of employees who have been an integral part of the Public Storage family for over 15+ years. Their dedication has been critical to Public Storage becoming the industry leader. We appreciate and acknowledge our long-term employees and welcome fresh talent. Hard work and integrity are attributes that contribute toward our employees’ growth and Public Storage’s success.
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