Purolator reviews

Branch Expansion was not planned properly. The company is not in touch with the conditions at branch offices. President goes on road shows to tell employees how communication within the company is improving, but does not include expansion branch employees; the ones who are vocal about poor communication. No real management cooperation at field level, managers have no idea what subordinate's position entails. Large corporate and district offices have full complimented staff, while expansion branches have only sales manager and customer rep. Sales are on the road so CRR is left alone, often a month at a time. Operations personnel as well as corporate and support personnel are hard to reach; again sales managers are not trained to manage or understand subordinate's roles so are of no help if the CRR needs quick assistance. Expansion offices were to be in locations with local freight but in some instances are not. The ability to work from home is 100% out of the question even though most jobs require just laptop and a phone. New phone queue is a great idea but is being staffed by a portion of the customer rep staff, which is a horrible thing because the reps are not clerks but experienced professionals who often times are more educated (college degree) than their managers, and in addition have the most visible and demanding positions in the company.