Too much change at an alarming rate
Pros
The pay was great starting 16.50 plus commission when you get onboards on top of that. The team leads were all great, supportive and understanding. 1 hour lunch break.
Cons
You will get burned out especially since the new people coming in. Got to dial out 200 outbound calls a day to members. They are constantly changing and adding more technology, bought out inquisite health and more things. Which means more responsibility. They are not giving any raises. When I first started, they said they weren’t the typical “call center”. Which was true at first. You can put yourself into wrap up and take however many bathroom breaks you need and you could go to lunch whenever you wanted to. Now, they are just slave drivers. Everything you do or say now is under the microscope. They are turning into the usual slave driven call center establishment. Just don’t come in expecting to get off the phones within 6 months to 2 years. No one talks to that many people naturally and it will take a toll on you mentally. You will be working 10 hours shifts if you’re coming in at full time. It doesn’t matter if you’re introverted or extroverted. Talking to that many people for 8.5 hours everyday will take a toll on your mental health. This isn’t a review where I completely talk down on the company but I just want whoever sees this to make sure that this is something they wanted to do. Also, this company is big on diversity and women empowerment. If you’re guy and want to become manager or higher up there, good luck with that. Unless you have a specific skill such as programming, software engineering, accounting, then you may have a chance at those positions. The company was partially made to spite the usual men dominating the corporate atmosphere. If you’re considering working here just have a plan b lined. The mental toll of call centers are just not worth it.
