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      QTS

      Engaged Employer

      QTS reviews

      4.5

      87% would recommend to a friend

      (500 total reviews)
      avatar

      David Robey and Tag Greason

      93% approve of CEO

      94% positive business outlook

      Ratings by demographic groups

      QTS has an employee rating of 4.5 out of 5 stars, based on 500 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The QTS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      500 reviews
      2.0
      Mar 6, 2018

      Management disconnected with workers

      Data center technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team members are excellent to work Great exposure to the I.T. field

      Cons

      Management doesn't listen nor support the employees Poor pay and benefits

      avatar
      QTS Response
      8y
      I don't know your specific situation, but I would encourage you to speak with your manager or HR Business Partner if you feel you are not being supported. If you don't feel that is a viable option, please reach out to me directly so I can better understand your area of concern. Ken Elkington, VP - Facilities
      1.0
      Feb 28, 2018

      Technologists - This is not the company you seek

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Site team members understand and work together to solve problems as best they can with minimal human resources.

      Cons

      Top heavy organization. Not technology focused. This is a pure real estate investment trust and the manner in which it conducts itself reflects exactly that. The technology side is nothing more than a distraction. Site operations teams are hilariously under staffed and tasked with more and more each day - to the point of compromising the level of service delivered to our clients. How we've been able to keep our elevated NPS score is beyond me, but I suspect that will begin to change in the very near future due to less human resources to fill those customer service gaps. Site metrics are ignored that would point out serious staffing deficiencies. DCO teams are worked to the point of exhaustion. The frustration at the worker level is through the roof. QTS is on the precipice of losing their talent base as those that have reached a saturation point, leave for greener fields. And, there are greener fields. Sales dictates what operations will do, when they do it, and how they do it.

      avatar
      QTS Response
      8y
      The leadership team continues to evaluate workloads and staffing levels to ensure that we are right staffed to provide preventative maintenance, corrective repairs, customer provisioning and remote hands and eyes work to meet the SLAs and expectations of our customers. By moving some of the larger project work to outside third party partners, we have been able to maintain staffing levels to target the more consistent day to day work flow and also provide overtime hours to teams when required. As we monitor the customer NPS and ticket workloads, we will continue to perform staffing analysis to ensure that we can support our customers and provide the right work-life harmony for our team members. We will continue to work with our Texas QTSers to ensure they have the resources they need, and I wish you the best of luck with your next adventure. David Murray, VP - Facilities
      1.0
      Feb 25, 2018

      See for Yourself

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers who look out for each other.

      Cons

      Poor management. The only opinion that matters is the ones of those who have manager as their title.

      avatar
      QTS Response
      8y
      Sorry to hear you feel your opinion doesn't matter. I recommend you actively engage in ongoing focus groups to share your opinions. I can assure you, we DO value the opinions of our employees and use those opinions to help define strategy and create opportunities. Ashley Olberding - People Services Business Partner
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      ReviewsQTS reviews

      Glassdoor has 520 QTS reviews submitted anonymously by QTS employees. Read employee reviews and ratings on Glassdoor to decide if QTS is right for you.