QTS reviews

4.4

86% would recommend to a friend

(500 total reviews)
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David Robey and Tag Greason

92% approve of CEO

94% positive business outlook

QTS has an employee rating of 4.4 out of 5 stars, based on 500 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The QTS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

500 reviews
5.0
Jan 25, 2023

Best Employer!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO accruals & volunteer time , WFH policy, best culture I've experienced, support from management & leaders, investment in employee development

Cons

I do not have any cons at this time

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QTS Response
3y
Thank you for sharing your experience with QTS as a new hire! As you note, QTS offers our employees several benefits, development opportunities and ways to continue fostering an inclusive culture. Keep sharing feedback with us!
2.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

A few years ago this rating would have been 4+ stars, since Blackstone's acquisition of QTS the culture, leadership, and company messaging have lacked consistency, transparency, and meaning. There are few pros to working in this organization anymore and only a handful of great peers left.

Cons

QTS's leadership is lacking diversity in both gender and color - the C Suite is all white and only one woman in place (HR role). As published in their ESG report (available online) 65% of their workforce is white, 12.9% Black, 9% Hispanic, 6% Asian; additionally only 22% of QTS’ workforce is comprised of women... Their lack of commitment to creating a diverse workplace puts into perspective how behind and out of touch they are with the gen-x/millennial/gen-z workforce wants and needs. For example, QTS' version of work/life balance is offering a Flex Program that offers 52 days a year remote which needs to be logged in their system and approved by management. QTSers want a Diversity and Inclusion effort (to include a C-suite role) at QTS but the CEO couldn’t stomach a group with such a name and in turn had it renamed to "Community in Action" the day the program was launch. Every effort to pull QTS into the 21st century is met with resistance by the CEO and leadership, making QTS a place where ‘disruptors’ and individuals who question the status quo no longer welcome, and the few remaining who refuse to toe the company line are being silenced quickly. In addition to the above, the CEO leverages his Christian ideology in almost every All Hands, Sales Kick Off, and People Rally meetings. For some, that behavior can be ostracizing and uncomfortable which doesn't seem to affect him or other leaders. Additionally his conservative political ideology is manifested in the types of QTSers that are hired and are in leadership positions, further curating a homogenous workforce. QTS in 2023 leaves current employees and prospective employees with much to be desired. Like this review's headline stated...you can do better.

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QTS Response
3y
It is unfortunate that you had a less than favorable experience at QTS and wish you well on your next endeavor. Support of diversity, community and belonging have always been part of the fabric of QTS and are just a few things that make us such a special place to work. There are a number of initiatives that QTS has and will continue to invest in that support a broad spectrum of talent, community, philanthropy and learning initiatives. Our ESG metrics as you cite, are on par with many of our competitors as well as other companies within similar industries. We absolutely have more work to do and are committed to doing so. Supporting development, mentoring, and collaboration are also a few important elements of our culture. As such, QTS is predominantly an in-office company that has always, and will continue, to support the individual needs of our employees. Our flex program was recently introduced to support these needs and we’ll continue to review the data to evaluate whether it is working for our employees. Lastly, our CEO is passionate about employees bringing their whole selves to work, including himself. All backgrounds and beliefs are respected as demonstrated by our Community in Action, Women in Leadership and VET groups established by our employees.
2.0
Jan 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits QTS offers are decent: 401K, insurance, PTO, volunteer hours. The Fresh Market is nice and has better/more options than the previous vending machines.

Cons

The Fresh Market is EXPENSIVE. Your PTO hours are accrued throughout the year. Only 40 hours can be rolled over to the next year. Give us our allotted hours for the year all up front on Jan 1. Give us an option to sell unused PTO if only 40 PTO hours can be rolled over. OR just get rid of your 40 hour roll over cap. The volunteerism is a great idea but don’t hold it against employees who do not take advantage by withholding Eagle Club. I would be more inclined to actually volunteer if it wasn’t tied to a religious effort. DCO and CET (electrical and mechanical) were combined into one role. Let me repeat that: Three careers, three different trades, were combined into one. What makes it even worse is, you have 18 months to become competent in all three careers, get a success profile book signed off, for a 2-3% raise. No one really knows how much of an inventive this will actually be, because they won’t disclose the pay scale for this new position, which they have termed “Jack of all trades.” Who would really want to learn 2 other careers for anything less than 10-15% salary increase when one could easily find another job for 5-10% salary increase for way less responsibility? DCO gets a 3% raise in order to close the pay gap between DCO and CET, but if you were making less than $30/hr, that 3% does not close that gap. CETs get nothing with the restructuring. They have to qualify as a COT1 first before seeing any monetary incentive. I don’t think one person from the manager level down was ever consulted about this restructuring. When this business plan was introduced and we were given an opportunity to ask questions, someone asked if we (techs, leads and supervisors) were going to be asked for our input. The answer was “this going to happen sooner than later.” So the answer was basically a resounding NOPE. This restructuring was rolled out with very little thought and no plan of action as to how we are going to make it work. FacOps is left trying to figure this out on the fly. Former DCO Team Lead and DCO Supervisor career paths were destroyed. This applies to all QTS sites. Their next level for career path was either DCO Supervisor or DCO Manager. With this new organizational restructure, they were demoted to COT1, expected to keep their daily Team Lead/Supervisor responsibilities, and now have to climb the ladder all over again. They have to qualify for COT1 first, then cross fingers a miracle happens to get promoted to COT2, COT3, COT Supervisor, then COT Manager. But wait, they already transitioned CET supervisors into COT supervisor, so their ceiling now stops at COT3 until a Supervisor or Manager position opens up. DCO has always been an after thought when it comes to FacOps. There were 10 DCO techs with half the customer base just a few years ago. Before this restructuring, there were 4 DCO techs with twice as many customers. (Guess what, another DCO tech just quit for greener pastures, so that leaves 3 DCO/COTs to keep the site running, learn electrical and mechanical, and cross train the electrical and mechanical techs - all the while maintaining a 24x7x365 data center. Have you heard of burn out?) Diversity and inclusion is non-existent. The majority of people in Site Director positions, all the way up to Chad Williams, are mostly white males. There is an apparent love and bias toward those who served in the Navy, especially on a nuclear submarine. I respect our veterans but when a veteran is hired or promoted without the qualifications over a current employee with the qualifications, then I have a problem. I’ve seen capable and qualified employees get passed over for open positions for a Navy Veteran, or an outsider. I’ve also seen Navy Veterans get promoted 3-4 times within 2-3 years when our policy for promotions is 12 months in your current role to be eligible for a promotion. If you are a minority, your ceiling for career growth is low. Powered by People is nothing more than a catch phrase. It’s more like Powered by Veterans and God.

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QTS Response
3y
Thank you for taking the time to raise your concerns. The Critical Operations Technician (COT) conversion allows QTS to utilize one team of technicians to better support our customers and sites while allowing current employees to further their professional development and increase their skillset. QTS acknowledges this increase in responsibility by providing at a minimum one, and for certain job fields, two pay increases in addition to annual merit adjustments. This will serve to level prior job descriptions into one scale, while rewarding the extra effort required in learning a new skillset. This new COT role takes traditional legacy career fields specializing in one discipline, and combines the skillset into a more operationally focused technician that specializes in integrated plant operations/critical operations, and customer remote hands servicing. The one team, one mission focus will allow flexibility of workload scheduling, increased capacity to service customers, and will yield further professional development. QTS prides ourselves in our career pathing process and continues to grow in creating opportunities for our site technicians to promote through completing our success profiles. In North Texas we have promoted over 15 employees in Facility Operations roles in the past two years. We truly anticipate those numbers to increase this year as we adopt further training platforms and resources to foster career growth for our technicians. Additionally, QTS is proud of our diverse workforce and embraces the range of similarities and differences that all employees bring to the workplace through seeking top talent that fits our mission and goals in every placement. We would encourage all employees to raise concerns like this and value your feedback. We are always looking to foster communication at all levels
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