QVC reviews

3.2

42% would recommend to a friend

(450 total reviews)
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David Rawlinson II

44% approve of CEO

35% positive business outlook

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450 reviews

Reviews about "Compensation"

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3.0
Nov 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Working for an internationally known company. Great discounts on QVC merch. A paycheck.

Cons

So many. Average pay, for being overworked and stretched beyond reasonable boundaries of your job description. Poor work-life balance. Navigating and zooming through the large call center after your (gone-too-soon) break inorder to clock/log in on time may likely keep you on edge. Actual customer service skills don't seem to be valued as much as simply conforming to policy. For me, it was a mindless, unfulfilling job.

3.0
Sep 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Good company to work for as a whole (benefits and pay are competitive in comparison to other companies). Amazing people as co-workers

Cons

Management does not really understand what goes down on the calls floor, so they set expectations without really carrying about what goes on. If you like "grunt" work and repetition this is the job for you Some clients rudeness and underappreciation is what makes this place unbearable

1.0
Aug 11, 2018

It's a factory of sadness

Recommend
CEO approval
Business Outlook

Pros

In spite of my negative experience, I'm still in awe of the complexity of the business model - and how the amazing people at QVC make it work in spite of the many challenges faced. It's hard to capture in words, but the fusion of broadcast, digital platforms and retail is unlike anything I've every experienced. Nice cafeteria, Starbucks on campus, and good benefits. Compensation can be good, depending on your job code level - but the performance bonus is a double edged sword. It's a nice goal - but when business is down, the motivation to achieve it can introduce a lot of change and thrash into agreed plans/timelines - particularly during Q4 holiday.

Cons

General glacial speed across the board. QVC moves very slowly, and when it tries to move quickly it's quite the train wreck. Design by committee, long approval processes, and last minute changes are just a few of the issues you'll encounter. Doesn't hold hardware and software vendors accountable. The PDR (Performance, Development and Review) process is yet another "toxic log" thrown on the proverbial fire that is burning people out. The ranking system (abandoned by Microsoft) negatively impacts creatives - and only seems to make the company "Win their losers, and lose their winners". Over my five years of employment, morale suffered tremendously. It's frightening how much good talent has left, and sad that those remain feel "stuck". The work used to be held to a very high standard, and the "efficiency experts" have abandoned our variety of visual flavors and gone vanilla across the board. Bullying, favoritism, and legacy thinking continue to be serious problems at QVC. I've seen this before with global companies in such rural locations. The majority of employees are fairly local, and don't want to "rock the boat". Risk taking and sticking your neck out to change things for the better are rare occurrences. Point out an issue, and you'll get tasked to fix it yourself - and I mean ALONE.

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