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      QVC

      Part of QVC Group

      Engaged Employer

      QVC Order Entry/Sales Representative reviews

      4.4

      18% would recommend to a friend

      (64 total reviews)
      avatar

      David Rawlinson II

      Not enough data to show CEO approval

      94% positive business outlook

      Ratings by category

      1.9

      Work/Life balance

      1.8

      Compensation and benefits

      1.8

      Career opportunities

      1.7

      Culture & values

      1.7

      Diversity & inclusion

      1.6

      Senior management

      Order Entry/Sales Representative employees have rated QVC with 4.4 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Order Entry/Sales Representative professionals have an excellent working experience there. QVC is rated 25% above average by Order Entry/Sales Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      64 reviews
      4.0
      Aug 6, 2015

      Pleasant work atmosphere, overall positive experience

      Order entry representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      30% discount on most of the interesting items QVC sells, a clean, pleasant work environment. Flexible schedules & very good medical/dental plan that is fairly priced. On-site employee store.

      Cons

      The starting pay is written in stone (very low) for call center positions and the annual raises are minuscule (.30 an hour raise for an above average performance evaluation). Order entry & customer service jobs can be very monotonous and unfulfilling.

      3.0
      Feb 10, 2015

      Great team, but high pressure

      Order entry representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The management legitmately care about the employees and offer help whenever they can. The company does little things, like serve breakfast and dinner during peak times and holidays. Scheduling was very flexable, they give each on-call employee a generous amount of unpaid time off, and part-time and full-time employees earn paid time off.

      Cons

      The customers are extremely demanding and can be very rude. QVC lets their customers get away with anything they want. If a customer is cursing at you, and you hang up on them, you will be fired. There are times where customers have made me cry because they are so rude. QVC wants you to complete a call in less than 96 seconds, which is unrealistic. This puts added stress on the OE Rep, because they have to provide excellent customer service, answer any and all questions the customer has, and they often have to explain how a certain item works or how easy pay works. All under 96 seconds. Often times, a call will average around 140 seconds. If you repeatedly don't make your talk time goal, you will be coached, then put into a retraining program. Eventually, if there is no sign of progress, they will terminate you.

      Viewing 52 - 54 of 64 Reviews
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      Glassdoor has 2,225 QVC reviews submitted anonymously by QVC employees. Read employee reviews and ratings on Glassdoor to decide if QVC is right for you.