QVC Customer Service Representative
Pros
40% discount on most items; 20% discount on electronics; work from home
Cons
expected to have average handling times of 237 seconds or just under 4 minutes; they care less about quality of call and more about how long you are on calls; they prefer you tell customer that you can call them back if call is over 10 minutes so that when you call them back you are in a different mode approved by a supervisor just so your handling time looks good for you and your supervisor whose goal is to have team on low handling times so they can earn bonuses? what is the benefit of having a callback within a minute or 2 to the customer?? no benefit to customer.... also told not to offer extra info that may help customer.... only give info for what cust asks about and nothing more to keep talk time low.... theory is cust can just call back for next issue
