QVC reviews

Calls often came in, one after the other, often with less than 2 seconds in-between. Most reps were no longer with company after 2 years; pretty much every rep was gone after 5 years (unless working in other departments-- Quality, Finance, etc.). Company did not seem to promote reps from within to Supervisor and higher level positions. Most supervisors seemed to be either female, or minorities, which could be a plus, or minus for those wanting to advance. Overall management style was Theory X-- very much like being in middle school or high school, with little input considered from reps, especially for less desirable changes. There are also many required days, which are generally around the holidays, and you are expected to work at home for these-- you can't grab your laptop and do work while visiting your out-of-state relatives, for instance. Management tries to keep pay rate in the middle of what comparable companies are offering for Customer Service Representatives, so whether by accident, or design, you'll most likely be working somewhere else in a few years. Plan accordingly...

They lay off so many people that other departments have to handle the former's responsibilities. Pay is a joke. There isn't enough money to pay employees accordingly, but will hire new employees at a higher rate than the current employees are making. The systems used are ancient and work sometimes. Customers are almost always upset because the "verification process" doesn't make any sense. 0/10 would not work there again.