My handle time was too high, I spent to much time being nice to the customers
Pros
They train you for 6 weeks and within that six weeks, you learn the system for the 1st 2 weeks, They immediately put you on the phone for the remaining 3 weeks. Then in my case Let me go because my handle time with customers was too long.
Cons
They want you to be the average Katie and Siri Article on the phone. They set you up to hope you sink and fail. Then offer you no empathy. They want you to know to rush the customer off the phone and as was explained to me don’t be afraid to hang up as soon as you have finished the 1st task for the customer. I obviously didn’t and wouldn’t do that. I went to work proud of myself, even going through home issues, health issues, feeling like Everything will be be good I woke up, I have a Job doing what I do very well taking care of people and was told I do it to well, I shouldn’t wait for people to get through the calls, I shouldn’t cut them off and move on to the next. Be cold to the QVC customer.
