4.0
Aug 19, 2022
Recommend
CEO approval
Business Outlook
Pros
Very busy call center where I handled order and account issues to be specific. 80% of my calls were usually happy. QVC does seem to care somewhat about their employees as they raised AHT times, gave bonuses for upsells, pay raise system, and listened + implemented feedback but only when asked for.
Cons
Barbaric point system (16 points = termination) Manager seemed too busy to really focus on team members and issues that came up Does not seem to care about the older population and their lack of technology skills. Does not work with school schedules. For instance, if you go full-time, you must still work full-time. If you need to go to a part-time schedule, you have to wait until the next schedule bid rolls out.
