QVC reviews

3.2

42% would recommend to a friend

(1,938 total reviews)
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David Rawlinson II

44% approve of CEO

35% positive business outlook

QVC has an employee rating of 3.2 out of 5 stars, based on 1,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QVC employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Feb 10, 2015

Overall positive experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many opportunities for growth and participation in many exciting event and initiatives

Cons

Below average compensation and lack of promotions

3.0
Feb 10, 2015
Recommend
CEO approval
Business Outlook

Pros

The management legitmately care about the employees and offer help whenever they can. The company does little things, like serve breakfast and dinner during peak times and holidays. Scheduling was very flexable, they give each on-call employee a generous amount of unpaid time off, and part-time and full-time employees earn paid time off.

Cons

The customers are extremely demanding and can be very rude. QVC lets their customers get away with anything they want. If a customer is cursing at you, and you hang up on them, you will be fired. There are times where customers have made me cry because they are so rude. QVC wants you to complete a call in less than 96 seconds, which is unrealistic. This puts added stress on the OE Rep, because they have to provide excellent customer service, answer any and all questions the customer has, and they often have to explain how a certain item works or how easy pay works. All under 96 seconds. Often times, a call will average around 140 seconds. If you repeatedly don't make your talk time goal, you will be coached, then put into a retraining program. Eventually, if there is no sign of progress, they will terminate you.

4.0
Feb 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent corporate culture. Great values and the people who work there are wonderful. Great health benefits. Ecommuting opportunities depending on your department. Diverse job opportunities if you want to switch careers.

Cons

Salaries are about $15,000 less a year than the national average. It would be one thing if we were sitting around with nothing to do half the day; however, we're regularly working overtime and not seeing the benefit of it in our paychecks. Very disheartening.

Viewing 1714 - 1716 of 1,938 Reviews

Glassdoor has 2,225 QVC reviews submitted anonymously by QVC employees. Read employee reviews and ratings on Glassdoor to decide if QVC is right for you.