*Some customers are extremely rude & racist. They berate other CS reps whose first language is not English.
*Little training on nuanced, complex issues. Leaves you stuck (and slightly embarrassed) when you're unsure how to go about a customer's issue.
*Effective communication between departments is nearly impossible.
*New Return Label policy is frustrating for older customers who can't print their own or who may be homebound (+ returns are very costly). Not good when 90% of the customer base is elderly.
*Calls are back-to-back-to-back-to-back. I worked 10-hour shifts some days. (two 15 min. breaks, one 30 min. lunch) Can't even get a sip of water or coffee in sometimes.
*They monitor your "adherence" (aka. how well you are sticking to scheduled breaks/time on the phones). Anything below a 93% average results in reprimand.
* Soooo many customers (who never fail to remind you they have been w/ QVC 30+ years) that say QVC is getting worse. I believe them.
*Quality on products is often questionable.
*Average handling time is rewarded for speed, not quality. So many customers say they have spoken w/ rude reps who just try to get them off the phone.
*Pay starts at like $15/hr. I work other jobs (while Full-Time) to support myself.
