Some annoying office politics, especially in other departments. Salespeople occasionally being less than ethical leaving Support to clean up the mess. Turnover was a bit higher than one would hope for, probably due to the politics. Tied to past methods & procedures for physical delivery of bimonthly software/data updates when arguably better methods such as online fulfillment via BitTorrent were available. I personally struggled to adapt to the high pace of change with acquisitions & technology migration and doubt I was the only one. Didn't like having to mislead and outright lie to customers regarding the future of their products after acquisition. Need to give 3 weeks notice rather than the usual 2 weeks to keep more than 50% of accrued vacation was a major bummer.