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      Qualtrics

      Engaged Employer

      Qualtrics Customer Service Manager (CSM) reviews

      3.2

      61% would recommend to a friend

      (13 total reviews)
      avatar

      Jason Maynard

      Not enough data to show CEO approval

      25% positive business outlook

      Ratings by category

      3.6

      Compensation and benefits

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.1

      Diversity & inclusion

      2.7

      Career opportunities

      2.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      4.0
      Jun 23, 2025

      Solid Company, Too Many Changes

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very competitive compensation, cool products, leader in the industry, mostly great people

      Cons

      Bought by PE, difficult promotion process, processes are slow and constantly changing, multiple re-orgs make it difficult to implement long term strategy

      3.0
      Mar 5, 2025

      Mixed

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were good and team was good

      Cons

      Misaligned incentives amongst teams made it hard to make progress

      Viewing 1 - 3 of 13 Reviews
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