Qualtrics Customer Service Manager (CSM) reviews

3.2

61% would recommend to a friend

(13 total reviews)
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Jason Maynard

Not enough data to show CEO approval

25% positive business outlook

Reviews by job title

13 reviews
2.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

People are friendly and cozy to work with!

Cons

Ever since the owner change, the things within Qualtics are getting worse and worse. We now have no CSM roles!

4.0
Feb 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance and great perks

Cons

Lots of change in the org

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Qualtrics Response
1y
Thanks for leaving a review! Work/life harmony is always something to be getting right, and I love hearing that you're experiencing that. Change is pretty present for the Qualtrics team overall. We're going through a transformational time - which, while exciting, does mean we're having to be pretty nimble as a team. With the focus being on continuous improvement (for us and our customers), we'll continue to need to be nimble even when some of the larger organisational shifts settle.
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