Qualtrics reviews

3.6

60% would recommend to a friend

(2,612 total reviews)
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Jason Maynard

35% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,612 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Jul 13, 2018

Scaling Issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Insurance (premiums are paid for) 401k contribution (3%, no match necessary) Office amenities (gardens, massage chairs, catered food, snacks, basketball court) Beautiful location

Cons

Treatment of Employees: Employees are treated like numbers. Metrics for evaluating employees are centered around money. Employee evaluation metrics are increasing each quarter, though there is no evidence that workflows have become efficient enough to support this change. There is constantly a feeling of "you could have given more" and you are not often thanked for your hard work. Career opportunities: There isn't a clear correlation between the work you put in and opportunities. Opportunities are given to you based on what benefits the company, not what benefits you. Lack of work-life balance: There is pressure to work overtime and through lunch for all departments. 2-week paternity leave and 3-month maternity leave (1-month paid). Transparency: Management is not transparent. Recruiters and managers pitch positions as something much better than they are. Promotions are promised, but no official date is given. And, even when a date may be given, they sometimes change their mind. Scrappiness: This kind of culture is a result of poor internal processes and a lack of documentation of the product. So much time is spent looking for the one person who knows the answer to your question. Churn: It's high due to the stressful and disorganized environment. I believe I have been at the company longer than 40%-50% of the staff and I have only been here a year and a half.

2.0
Apr 16, 2018

Not Great if you work in operations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good salary, dog friendly workplace

Cons

Poor management, company prioritizes profit over people, the company is run by the sales team and takes advantage of the operations team, management is drinking the kool-aide

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Qualtrics Response
8y
We really appreciate your feedback. We are definitely in a period of growth and adjusting. Hopefully, you have, or will witness, internal changes to fix the feedback we are hearing in this area. Again, thank you for this for this is how we learn how to get better!
3.0
Dec 10, 2017
Recommend
CEO approval
Business Outlook

Pros

- Surrounded by some great people - Lots of autonomy - Free food, good swag, solid company parties.

Cons

- Mismanagement of sales talent has led to a shortage of experienced mentors and team leads. - Bad product-market fit in the SMB market where most new AEs will focus their efforts. - Marketing doesn't contribute much in terms of leads. They are mostly focused on events. - Really bad SFDC data. Lots of territory changes. Rules of engagement (how leads, accounts, or half-baked deals are distributed) are murky and ill-enforced. - Sales training leaves a lot to be desired. Ramp time for new reps is really high. - The culture can be culty. - Inconsitent HR practices.

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Qualtrics Response
8y
Thank you for your feedback. I appreciate the points you’ve made. We care deeply about developing our people, and are consistently making investments to improve employee experience. For sales training, we are always iterating based on feedback we receive and your feedback is helpful to us in that process as well. One important note is that we recently hired John Zorich as head of US sales training and hired Fiona NicChoiligh in Q3 2017 for the same role, but in EMEA. Again, thank you for making time to share your feedback.
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Glassdoor has 2,868 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.