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      Quest Diagnostics

      Engaged Employer

      Quest Diagnostics reviews

      3.2

      50% would recommend to a friend

      (5,677 total reviews)

      Jim Davis

      57% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Quest Diagnostics has an employee rating of 3.2 out of 5 stars, based on 5,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quest Diagnostics employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Reviews by job title

      6K reviews
      4.0
      Aug 8, 2019

      Company in Transition

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generally bright, ethical colleagues who want to help patients. Company provides important health care services.

      Cons

      Not innovative enough. Focus is all over the place, and people just do the same old thing they've always done then wonder why we aren't growing. Too many ego-based projects vs. focus and accountability on areas that really matter to growth. Culture in last year has gone down hill as employees don't feel appropriately valued. Management has made lots of cuts affecting employees. The cuts are warranted due to growth pressures, but way they occurred lacked empathy, so morale has taken a hit and it feels like people don't trust management because they are waiting for the next shoe to drop.

      2.0
      Feb 28, 2019

      Understaffed

      Phlebotomist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most my pros have come from the past before 2 or so years ago. They offer a good amount of time off but it's hard to get time off. It used to be easier.

      Cons

      SO UNDERSTAFFED. I always loved working for Quest, but my opinion has gone down so much and it makes me sad. I wanted to maybe stay at this company for a long time and mentally I just don't know if I can. Quest used to staff appropriately. They used to have receptionists and even processors along with the phlebotomists. But now phlebotomists do everything. Still that was tolerable to do everything as long as they had enough people but lately they are cutting people's hours and when a person quits they don't replace them. It's not like they are losing business; our numbers have increased a lot, but are staffing less! I beg for more help often and do not get it. Instead I feel like my management thinks I just cannot handle it myself...But no one can and most people agree with me. It's BRUTAL mentally and physically. Also, they have been cutting us back on our supplies that we NEED to function at our job; like butterfly needles. Another thing is that on top of not being recognized for the good you do they allow rude and snappy co-workers to get away with treating co-workers and patients horribly.

      Viewing 82 - 84 of 5,677 Reviews
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      ReviewsQuest Diagnostics reviews

      Glassdoor has 6,068 Quest Diagnostics reviews submitted anonymously by Quest Diagnostics employees. Read employee reviews and ratings on Glassdoor to decide if Quest Diagnostics is right for you.