Quest Diagnostics reviews

3.2

49% would recommend to a friend

(5,684 total reviews)

Jim Davis

56% approve of CEO

47% positive business outlook

Quest Diagnostics has an employee rating of 3.2 out of 5 stars, based on 5,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quest Diagnostics employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

6K reviews
2.0
Mar 21, 2015

Going downhill, fast.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked in a fun district and my manager was great.

Cons

They changed the bonus structure for 2015 by making it not solely based on numbers but how many times you use a detail screen, are you doing a pre-call plan for EVERY call, are you logging in your calls into salesforce.com in a timely fashion, etc. You might as well go work in primary care pharma sales cause this is the SAME micromanaging nonsense. They reduced their medical benefits and they cut their cell phone reimbursement which is where you do most of your company emails...way to keep people motivated. They shifted people around to new territories, "based on where you live." The SMART thing would've been basing it on how you are currently performing in your territory. And if they shift you to a new territory, you don't get any kind of guarantee if the territory is performing poorly. Nor do you get a raise in salary to offset your loss. Talk about complete lack of motivation. And speaking of salary increases, don't expect to surpass inflation on a year-year basis. The TOP rep gets a 3% increase, don't expect to make big bucks. And god forbid if a client moves, dies, etc...you're STILL responsible for their budget and will NEVER get relief. This company REALLY believes sales people are replaceable and clients will send no matter what rep services them.

2.0
Mar 11, 2015

Steady Decline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They had great benefits until Obama Care. Vacation time was very liberal and they match 5% for 401k. I enjoyed the people I worked with.

Cons

After Rusckowski took over as CEO it became so difficult to work there he decided to go to a regional lab concept and reduced the work force in a lot of cities. It is so" Money Centered" that the patients and employees don't matter anymore. We were walking on eggshells not knowing who was going to get cut next. The regional labs are so overwhelmed that they can't keep up with the demand.

3.0
Dec 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits for employees. They encourage online courses with the company.

Cons

Human resources not supportive of good quality workers who have legitimate complaints that have been issues in several departments.

Viewing 220 - 222 of 5,684 Reviews

Glassdoor has 6,075 Quest Diagnostics reviews submitted anonymously by Quest Diagnostics employees. Read employee reviews and ratings on Glassdoor to decide if Quest Diagnostics is right for you.