Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 269 reviews)); "Good pay but not much else going for it." ((in 129 reviews)); "Good work life balance and flexible" ((in 118 reviews)); "Good work environment for freshers" ((in 76 reviews)); "Friendly employees and leaders." ((in 72 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"No benefit and no room fir growth" ((in 211 reviews)); "The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 209 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "The managers have no experience." ((in 59 reviews)); "No training and is all on job." ((in 53 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

3.0

Sep 2, 2014

What's a raise?

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

RRD is a good place to work. The position is challenging, yet fun, and the people that I work with are understanding and flexible.

Cons

While the company seems to have all kinds of cash to buy up any competition we have, they can't seem to financially reward their employees for a job well done. Sure, we get a BS email quarterly from the CEO, who tells us how grateful he is for us, it doesn't help at all with the rising costs of living, and it's getting very disheartening.

3.0

May 21, 2014

Good place for transition

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is better than most CSR jobs. Salary employees have flexibility in schedule. The work is not difficult at all.

Cons

Management is not around unless they have bad news or you are in trouble. There is favoritism for senior employees that disrespect others and get away with it. Worst part of this place is the coworkers.

2.0

Mar 15, 2014

I found working at RR Donnelley to be frustrating. It was a dead end job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a good company to gain experience from

Cons

Management doesn't care for the core employee's. Very little company communication with workers.

Viewing 52 - 54 of 60 Reviews

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Jobs at R.R. Donnelley

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

What's a raise?

Good place for transition

I found working at RR Donnelley to be frustrating. It was a dead end job.

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