Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 269 reviews)); "Good pay but not much else going for it." ((in 129 reviews)); "Good work life balance and flexible" ((in 118 reviews)); "Good work environment for freshers" ((in 76 reviews)); "Friendly employees and leaders." ((in 72 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"No benefit and no room fir growth" ((in 211 reviews)); "The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 209 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "The managers have no experience." ((in 59 reviews)); "No training and is all on job." ((in 53 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

60 reviews

5.0

Feb 8, 2014

Well designed, supportive resources, challenging enterprise and always learning new things

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

transparent fair system, with magnificent prospects. a wonderful team with lots to learn. all in all a positive good and open platform for comradery and bravado

Cons

this is the fairest of them all. people suck up and sink low. for power they will never attain.there is never a guarantee that your job is safe there. unless youre made permanent. then its harder to sack you.

2.0

Jan 10, 2014

No growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very knowledgeable staff, flexible managers

Cons

No room for growth or advancement. In fact, the company stifles their employees as they only seem concerned about shareholders. No raises, no bonuses.

1.0

Nov 7, 2013

Nightmare Experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was okay, that's about it.

Cons

Expensive benefits. Old boy culture with clueless, ruthless management. Atmosphere of harassment, intimidation and bullying. No sick leave. If you do get sick, you live in fear of losing your job until you're better. Some good co-workers, but all lived in fear and resentment. Any concerns or complaints are ignored. The HR department is a joke, If you complained to HR about anything, you were labeled a "loose cannon" and would be targeted and eliminated.

Viewing 55 - 57 of 60 Reviews

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Well designed, supportive resources, challenging enterprise and always learning new things

No growth

Nightmare Experience

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