RAC reviews

Thanks for sharing your experience, and for your hard work in your first year with us. It’s great to hear the support, training and benefits have helped you get settled in. We appreciate your feedback around - we’re always looking at how we can improve the experience in our contact centres, including development opportunities and ways to bring teams together. We'll ensure this feedback goes back to the relevant managers to feed into their focuses. Thanks again for taking the time to leave a review.

Thanks for taking the time to share your experience so far. It’s good to hear the consistent hours, advance rotas and bonus opportunities are working well for you, it's something we're consistently working on. We also appreciate you raising your concerns around variety, pressure and how some situations feel. We never want any colleague to feel uncomfortable or unsure about the expectations of their role. If you ever feel that something isn’t in the best interests of you, our customers or the wider team, we’d really encourage you to speak with management, or the People Team — they’re there to listen and support. Thank you again for your feedback. It helps us keep improving the experience for everyone.