Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has been stable over the past 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Fun and friendly colleagues" ((in 70 reviews)); "Benefits are good" ((in 43 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 39 reviews)); "Great teamworking ethos and culture" ((in 33 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Aug 20, 2025

Strong leadership and real opportunities to grow

Finance

Recommend

CEO approval

Business Outlook

Pros

- Supportive, collaborative people with a strong team culture - Real opportunities for career growth and internal mobility - Part of a successful, fast-paced business where you can drive change - Culture of continuous improvement driven from the top - Highly visible and accessible executive team - Weekly CEO-led company-wide meetings open for Q&A and feedback

Cons

Benefits package is below market standard: e.g. Pensionable salary capped at basic rate band, not full base pay as provided by other employers; Enhanced maternity pay limited to 3 months (vs. 5–6 months elsewhere); Christmas party budget of £20pp is too low to be meaningful

RAC Response

10mo

Thank you for sharing such detailed feedback. It's great to know that our focus on continuous improvement and transparency is making a positive impact. We also appreciate your comments regarding the benefits package. Attracting and retaining great people is a priority for us, and we understand how important it is to offer competitive and meaningful benefits. Your suggestions are noted and will be shared with the relevant teams as we continue to review and evolve our employee offering.

1.0

Jul 20, 2025

Avoid if you want a life outside work

Mobile mechanic

Recommend

CEO approval

Business Outlook

Pros

You sort of get out and about, but the area you'll work is most likely not the one you wanted to.

Cons

Drive time not accounted for in your day, break time not accounted for but they'll moan if you don't take one or moan you haven't done enough work because they overbooked your diary. Expect 4 jobs a day but book 7 or more. No time accounted for ordering parts, collecting parts or returning parts not used because they've randomly taken jobs off you and put something different on you. Job times changed to make it look like you have enough time even though you're working on the floor in all weathers.

RAC Response

11mo

Thank you for leaving your review, we really would like to hear more from you and see what we can do to support. If you can reach out to one of your managers or the People Team (HR) and let us see what we can do to help. We don't want anyone feeling this way.

1.0

Jul 18, 2025

Work Place

Incident management specialist

Recommend

CEO approval

Business Outlook

Pros

Fair pay, good systems and state of the art breakdown services

Cons

Poor management, no progression plans, lack of training, too many complaints from customers

RAC Response

11mo

Firstly congratulations on working for the RAC over 10 years and thanks for leaving a review. Although I am sorry you are not having a great experience at the moment. I would encourage you to reach out to the people team (HR) and we can look to understand more and support you with progression and training. Please do make contact.

Viewing 145 - 147 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Strong leadership and real opportunities to grow

Avoid if you want a life outside work

Work Place

Jobs at RAC

RAC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at RAC

Ratings by category

RAC reviews FAQs