Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Feels like family, support, encouragement, work from home" ((in 42 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 52 reviews)); "Management is young and in a clique" ((in 27 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 16 reviews)); "salaries are low" ((in 12 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

4.0

Apr 18, 2016

A Change For The Better

Program manager

Recommend

CEO approval

Business Outlook

Pros

RDI offers tons of opportunities from sales to retail inbound customer service. If you are looking to gain various types of experiences and build your resume, RDI is the place for you. RDI is pushing their ELL Well program to new heights and is creating a great working atmosphere for all employees.

Cons

Job transitioning is a very difficult process and would like RDI to help prepare one to enter into their new role with a reliable source or tools to help.

5.0

Apr 12, 2016

agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

management and the employee are very nice . it a fun place to work always look forward to coming to work .

Cons

i have no cons about rdi . it a great place to work .

3.0

Apr 12, 2016

Why do we work?

Operations manager

Recommend

CEO approval

Business Outlook

Pros

RDI has a great atmosphere with great people. They have some of the best managers around. Being a member of the management team, I really enjoyed working with the people I worked with. I enjoyed it so much that I was putting in 10-12 hours a day with no overtime just to make sure my employees and my job were successful.

Cons

Once you reach a certain point in advancement with RDI, you reach a point where they expect you to work every hour of everyday. They would give you "promotions" but then never deliver on the "raise". I had one manager actually tell me, "You must kill the gazelle before you eat it". I'm pretty sure that working 10-12 hours a day and busting my butt for what averaged to be $7.00 an hour would be considered "killing the gazelle". If you just need a job, this place is great, just don't get roped into, "Do you want to be a team lead?" You'll regret it.

Viewing 709 - 711 of 884 Reviews

Jobs at RDI

Call Center Technical Support Representative- 2nd Shift-Remote

Customer Service Call Center Agent

Clinical Monitoring Standards Lead

Network Operations Center Engineer

RDI

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A Change For The Better

agent

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