Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "You can work from home it is the best job opportunity recommend 100%." ((in 44 reviews)); "Great coworkers and people to work with" ((in 21 reviews)); "Great work environment, one of the best place to work, learn and teach others." ((in 17 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 50 reviews)); "low pay bad management" ((in 29 reviews)); "Benefits are good, but could be a little more affordable." ((in 25 reviews)); "Micro managing, no opportunity for advancement on certain programs, favoritism is big there so it’s best to know someone or else you will not be promoted." ((in 18 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(215 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.6

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

215 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Nov 3, 2020

I love my job. Good hours, and easy work.

Outbound sales representative

Recommend

CEO approval

Business Outlook

Pros

hours, days off, and friendly work environment.

Cons

They pay is not great.

RDI Response

5y

We appreciate your feedback. And thanks for pointing out some of the benefits that RDI offers. Being a call center, we offer many different schedules at each of our locations which means we will have something that fits most everyone’s needs. We also provide health insurance, paid vacations and paid time off, and even a 401K. We haven’t even talked on the Culture and work environment! Keep up the great work.

5.0

Oct 22, 2020

Fantastic Place All Around!

Program manager

Recommend

CEO approval

Business Outlook

Pros

They are flexible and understanding that we are people with personal lives that can be difficult. There is a lot of dedication from the supervisors to their agents that are meant to provide proactive improvement measures and success There are many resources that are offered for personal life growth and achievements. Opportunities for advancement exist when performance is proven.

Cons

The calls themselves can be challenging, but I find this to be more of a pro as it gives you something interesting to work with daily rather than mindless busy work!

1.0

Oct 5, 2020

unprofessional company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Before you getting hired they send you a link to fill out your pay ,just put as low as you can .They do not hire you if you ask 17$/an hour .

Cons

RDI is not a good company if you graduate from college , Pay range from 9$ -11$ an hour

RDI Response

5y

Thank you for your review. The employment opportunities at RDI can vary drastically in the job itself as well as the candidate we are looking to hire. We do offer entry-level positions (which is a great way to get into a Contact Center without having a lot of experience) but we also offer more challenging roles that require strong communication and technical skills and the pay for that might be higher. We also have other positions within the company that require Insurance Licensing or Human Resources Experience or a specific IT skill. As a company we offer a variety of opportunities. We also pay competitively to the market as well as offering a strong Health Benefits package and even a 401K.

Viewing 130 - 132 of 215 Reviews

Jobs at RDI

Clinical Monitoring Standards Lead

Clinical Data Manager - Data Integrity & Investigation

Clinical Operations Lead

RDI

RDI reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

I love my job. Good hours, and easy work.

Fantastic Place All Around!

unprofessional company.

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