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      REI

      Engaged Employer

      REI reviews

      3.6

      64% would recommend to a friend

      (4,361 total reviews)
      avatar

      Mary Beth Laughton

      39% approve of CEO

      35% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.5

      Compensation and benefits

      3.0

      Senior management

      2.9

      Career opportunities

      REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Jan 5, 2013

      2012 was tough but REI is still a special place to work.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked in 5 stores in multiple states. REI is truly a customer-focused company. Of course most of the jobs are in retail...but I challenge anyone to work retail anywhere else and then come work at REI. We DO care about engaging our customers, staff, and communities. Pay is average, benefits are better than average, work environment is exceptional, co-workers are amazing (mostly :)

      Cons

      Retail schedules are difficult... but we signed up for it. Sometimes too nice as some grumpy people (including some other reviewers) should be "coached out." If you're not happy, leave...it makes it more tough on those of us who care and are aligned with REI direction.

      3.0
      Jul 27, 2012

      Good

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Employees, Friendly Management, best return policy ever, transparent company. If it weren't for the low pay, I think I would stay at REI forever. Extremely positive work atmosphere and you simply cannot beat the deals available to employees!

      Cons

      too much pressure on selling memberships, raises based on membership sales

      3.0
      Jun 17, 2012

      REI outdoors stores culture

      Sales associate/specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      A manager said We sell expensive toys for adults. They also sell youth culture, outdoors activity, much gear, including apparel. Culture is to know products and take time to meet customers needs.

      Cons

      Actually, the casual friendly atmosphere is backed by intense concern with selling. Employs smart young people, and some retired ones as well, at near bottom retail prices. Low salary, some friendly people, more pressure than appears. They are somewhat an LL Bean clone, with more expensive apparel. Ll Bean customers are older, and pictured Oceanside, at a dock. REI customers are pictured hiking in mountains or on bikes, and are 20 something's...

      Viewing 4351 - 4353 of 4,361 Reviews
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      Glassdoor has 4,499 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.