REI reviews

3.6

64% would recommend to a friend

(4,373 total reviews)
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Mary Beth Laughton

38% approve of CEO

33% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Nov 20, 2021

Memberships memberships memberships.

Recommend
CEO approval
Business Outlook

Pros

Good prodeals, chill coworkers (mainly lower level staff, managers can be spotty)

Cons

Super micromanaged from management. They sit in their offices and stare at the cameras and over the radio call us out. Multiple workers got talked to for clocking in, "20 seconds too early" it's a battle not worth fighting, in my opinion. Hours are inconsistent. You're always talked to for memberships. Very difficult to move up, especially if management doesn't like you. Very disorganized. They rush you through trainings on spark because they don't want to use the payroll budget for it and have you not on the floor. A 90 minute DEI spark training and they told us to click through it quick and hurry to get back on the floor. We get DEI posters about inclusion and they tuck them in a non visble spot. Kind of a cold rei to work at.

3.0
Nov 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Fun environment where you get to connect with people that love the outdoors, product knowledge, pro deals, group backpacking trips with coworkers

Cons

Corporate, pressure to make membership sales, poor communication about what my role is when promoted to lead, low pay for basically managing a whole department while my manager was always on vacation. I was fired after two years working for REI using my partner's card with my discount while traveling, the total was under $40. Also rang myself up for two sesame snacks while on the register while understaffed and feeling very low blood sugar. I was not aware of the strict rules and had known other employees to do similar things but without any repercussions. This came up four months after it happened and the way they took my statement and passed it along was poorly managed and I felt like I was playing a game of telephone because I never got to talk to anyone directly.

5.0
Oct 4, 2021

Been great for me at HQ. Lots of growth and opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have moved teams many times and usually because my skills were desired on new initiatives. The company acts more like a small business in the IT world but I find that to my advantage as there is so much opportunity for improvement, scale and new projects. I think in another company, you might find your voice less heard and more of a cog in a big system feeling meaningless, but here my ideas and directions are felt amongst peers and management.

Cons

Company has a hard time investing in long term technical direction, platforms or improvements and often has many teams buying solutions that don't play well and cause slower long-term scalability.

Viewing 580 - 582 of 4,373 Reviews

Glassdoor has 4,512 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.