REI reviews

3.6

64% would recommend to a friend

(4,359 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Apr 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Good discounts, a "green" company that supports the environment, outwardly a relaxed and pleasant working environment, a co-op (not a publicly held company) that is not driven by stock prices, etc. Senior leadership is still pretty good, and on the ball for the most part.

Cons

I believe that some significant pockets of mid-management are more interested in managing their own careers, titles and pay scale at the expense of advancing the business, or even keeping the senior employees that got them there. (Allegedly, reportedly, "on the down low", etc. a significant number rumored to be at least 150 (out of approx 1200 total at HQ) mostly, senior-level 10+ year-tenured staff and management employees -- with all the ones that I know, having a history of major contributions and perfect performance records were laid off at the company's headquarters in March 2013 plus an "unknown number" more at the stores.). This appears in my humble opinion, (since they are not really saying, and being publicly as vague as possible) to be an arbitrary, simple cost-cutting measure, i.e. remove the "more expensive employees". In addition, in my former department, I had noticed in recent years, that promotions and advancements were very few and very far between at the staff level. In my opinion, It looks like they possibly want to maintain a mostly entry to mid-level position to keep costs down. Per all of the above, I think it might be a good place to get your "feet wet" coming out of college or early in your career, but you might not want to plan to stay working at REI for the "long haul" as like me, you may never make it to see the highly-touted "sabbatical" benefit (at 15 years). Unfortunately, I think some career-limiting, and very negative precedents have been set with this particular lay-off, and a strong message has been sent to all remaining and future employees via these actions. My advice: If you stop advancing for any length of time, or are working in an area that is not the primary or a significant focus for that given year (or even a 6 month period), move on in the best interests of your career -- or they may do it for you ! I believe now that staff employees have become "a commodity", or "a number"....very un-REI like if you ask me (e.g. as compared to a decade or more ago)!

2.0
Apr 21, 2011

Big Box Retailer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people on the floor, most of the time. Some of the old timers get away with murder and store manager are too ignorant or too much of a coward to deal with them. Great discounts and for the most time customers are really great people.

Cons

Don not let your self be fooled by their excellent marketing REI is only a COOP on paper, this COOP is run in the same manner Walt Mart is, just look at the rate it is growing and REI pays horrendous salaries. It could easily compensate its staff full time and part time much better and ensured a much lower turnover. As well store managers end of the year bonuses are calculated in such fashion that saving monies is only beaten by department sales, they will schedule new part times as often as possible until they become too expensive. I loved working for REI initially and was promoted rapidly, however the hunt for members and turning away from the COOP model really turned me off. As well the political correctness is overwhelming and if you’re not a liberal (hardcore) then this is not the place to work. Finally if the members actually where informed of employee salaries I am sure they as COOP “owners” would have a thing or two to say about the COOP leadership ways of treating the sales staff, take one look at store managers and the leaderships end of the year bonus and you know this is no longer a COOP.

2.0
Aug 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits in general -- including health care, employee discounts, bonus, above average vacation accrual per years served, 15 year sabbatical, casual attire.

Cons

Say you were the owner of a professional football team and had an opportunity to obtain the best quarterback in the league that gives you a better than 50% shot to win the Superbowl. Everything else being equal (e.g. salaries), would you (a) acquire/promote the super-star quarterback, or (b) make your buddy who once played pop-warner football as a kid, your franchise player in the key position as quarterback? Sadly, the answer is (b) in significant areas at corporate REI. Who, what suffers? The rest of the "team" who become demoralized and demotivated -- and more importantly, the business.

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