REI reviews

3.6

63% would recommend to a friend

(4,367 total reviews)
avatar

Mary Beth Laughton

35% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,367 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Feb 14, 2019

Actions Sports Liason

Recommend
CEO approval
Business Outlook

Pros

The co-workers are the key to success, not the managers

Cons

Low pay, incompetent management, extreme left wing biased ideology

3.0
Dec 11, 2018

Five Years; Left as a Manager

Recommend
CEO approval
Business Outlook

Pros

REI is usually a fun place to work. The pace can be fast, and it’s very customer centric, so if you like that (like I did), you’ll thrive there. Part-time employees can become eligible for health care, which is nice. Some people list pro-deals (steep industry discounts) as a benefit, I feel ambivalent about them. You will meet some great people at the co-op: students, retirees, seasonal outdoor pros (guides, biologists, geologists, etc), and folks that will help you get into sports/activities you haven’t done. Never gone backpacking? Someone will definitely take you on a trip. Climb a mountain? Same-same. Many stores also have an employee gear bank, so you can gear up for a trip without first having to outfit yourself. This is the segway into the cons...

Cons

You will be broke. You will be paid peanuts, even as a manager. Until you are promoted to Store Manager, you will not be earning a living wage in most of California. You will be outfitting people who do have money. Every day. Yes, you get psyched for their adventures (I’m not a hater), and that makes you want to outfit yourself. Yes, you get sweet deals, but 50% off of a $3000 bike or kayak is still way more than you can afford to spend if you are making $13 an hour and working 30 hours per week. Also, you are in an environment designed to stimulate buying (as with all retail environments), and this will effect you as well. I have way more Nalgene bottles and t shirts than I will ever need. If you want to make the co-op a career, that will require getting promoted past Retail Sales Manager, unless you like eviction and malnourishment. Unfortunately, REI is rather opaque in terms of how you can actually do this, and 3 to 5 percent annual raises are not super awesome. There is a lot of carrot dangling and not a lot of bona fide growth.

3.0
Nov 26, 2018

Poor support

Recommend
CEO approval
Business Outlook

Pros

The people who work there love what they do, each other, and engaging people about the Outdoors. It can be a wonderful community. The customers are mostly there because they are interested in excited in the products and people. I love the theme of stewardship and getting people connected with the natural world, and themselves in it.

Cons

Really poor pay, and the compensation package does not make up for it. Average benefits, unless your first interest in getting gear. People have to make sacrifices to work here. The CEO committed to "stay ahead" of the market pay scale, but REI has failed to do so in many areas of the country. Employees start at minimum wage, or just above, and are held to a very high standard for performance. Merit increases are a joke, between 1% and 5%, once a year, with no adjustment for inflation. Cost of medical benefit premium increases are greater than the merit increase. It is impossible to stay in the job without advancing to management. Highly biased and competitive to advance in their retail management. A boss who chooses not to support you can destroy your chances to advance, transfer or grow in any way. Absolutely no employment reward for tenure. If you don't advance, you are managed out of your job, and they want young, hungry people in their leadership roles, willing to relocate. Minimal relocation financial support.

Viewing 205 - 207 of 4,367 Reviews

Glassdoor has 4,506 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.